AB-7011MSMicrosoftMS-AB-70111.0<p>This course is intended for you if you&rsquo;re seeking to start your journey using Contact Center as a Service (CCaaS). You aim to grasp how Contact Center as a Service (CCaaS) can benefit your organization by recognizing the importance of modern contact centers, integrating with both first- and third-party CRM systems, and efficiently assisting and resolving support-related challenges. You also seek to communicate seamlessly across multiple channels, enhance customer service representative productivity using AI and collaboration tools, and develop a comprehensive understanding of the essential components that make up CCaaS solutions.</p><ul> <li>Get started with Dynamics 365 Contact Center</li><li>Deploy a Voice channel in Dynamics 365 Customer Service</li><li>Set up a Microsoft Copilot Studio agent for voice</li><li>Use Multilingual Voice Agents with IVR in Dynamics 365 Contact Center</li><li>Design a Copilot Studio voice agent rule manager for real-time changes to Dynamics 365 Contact Center IVR</li></ul>This course is intended for you if you’re seeking to start your journey using Contact Center as a Service (CCaaS). You aim to grasp how Contact Center as a Service (CCaaS) can benefit your organization by recognizing the importance of modern contact centers, integrating with both first- and third-party CRM systems, and efficiently assisting and resolving support-related challenges. You also seek to communicate seamlessly across multiple channels, enhance customer service representative productivity using AI and collaboration tools, and develop a comprehensive understanding of the essential components that make up CCaaS solutions.- Get started with Dynamics 365 Contact Center - Deploy a Voice channel in Dynamics 365 Customer Service - Set up a Microsoft Copilot Studio agent for voice - Use Multilingual Voice Agents with IVR in Dynamics 365 Contact Center - Design a Copilot Studio voice agent rule manager for real-time changes to Dynamics 365 Contact Center IVR1 day517.00990.001690.00690.00675.00675.00690.00690.00690.00